Refund & Returns Policy
Last updated: August 10, 2026
At Lemvori, we want you to be satisfied with your purchase. This Refund & Returns Policy explains the conditions under which products purchased through lemvori.com may be returned, refunded, or replaced.
Lemvori is operated by Serviweb LLC.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- In the same condition in which you received it
- Unused or unworn, when applicable
- In its original packaging when reasonably possible
- Accompanied by proof of purchase or your order number
To start a return, contact us at:
Please do not send a product back without contacting us first. Once your return request is approved, we will provide you with return instructions and the applicable return address.
Do not return products directly to the manufacturer or supplier unless we specifically instruct you to do so.
2. Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at admin@lemvori.com.
Please include:
- Your order number
- A description of the problem
- Photos or videos showing the issue, when applicable
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
When the return is due to an incorrect, damaged, or defective product, Lemvori will generally cover reasonable return shipping costs when a return is required.
3. Change-of-Mind Returns
If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the product qualifies for return.
Unless otherwise stated, the customer is responsible for return shipping costs for change-of-mind returns.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return resulted from our error.
4. Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, or other reasons.
These may include:
- Opened or used personal-care or hygiene products
- Consumable products that have been opened
- Gift cards
- Downloadable or digital products
- Personalized or custom-made products
- Products clearly marked as final sale
Any product-specific return restrictions will be disclosed on the applicable product page when appropriate.
If you are unsure whether your item can be returned, contact us at admin@lemvori.com before sending it back.
5. Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
We generally process approved refunds within 7 business days. Your bank or credit card provider may require additional time before the refund appears on your account.
If more than 10 business days have passed since we confirmed that your refund was issued, contact us at:
6. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, we may offer a replacement where appropriate.
For other exchanges, the easiest option may be to return the eligible item and place a new order once the return has been approved.
Contact admin@lemvori.com and we will provide the appropriate instructions.
7. Lost or Missing Orders
If your tracking information shows that your order has not arrived, contact us at admin@lemvori.com so we can investigate the shipment.
If an order cannot be delivered or is confirmed lost, we will work with you to provide an appropriate resolution, which may include replacement or refund.
8. Order Cancellations
If you need to cancel an order, contact us as quickly as possible at admin@lemvori.com.
We cannot guarantee cancellation after an order has entered processing or has been shipped.
If an order has already shipped, you may need to follow the normal return procedure after receiving it.
For Internet orders, U.S. federal rules generally require sellers to have a reasonable basis for shipping within the advertised time; if they cannot, customers may need to be offered the choice between accepting the delay or receiving a refund.
9. Return Shipping
Do not send a return until you have received return instructions from Lemvori.
The return location may vary depending on the product and fulfillment location.
Customers are responsible for packaging returned products securely.
For higher-value returns, we recommend using a trackable shipping service.
10. Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned because the address provided was incorrect, incomplete, or the package was refused, additional shipping charges may apply if the customer requests reshipment.
Any refund will be handled according to the circumstances of the order and applicable law.
11. Contact Us
For questions about returns, refunds, damaged products, or your order, contact:
Lemvori
Operated by Serviweb LLC
Website: lemvori.com
Email: admin@lemvori.com